Welcome to Lime and thanks for choosing us to help you with your health needs! Below is some information to help you prepare for your first appointment with us. We look forward to meeting and helping you!
We’re located at Suite 2B, Lakes Vista Office Park, 2 Flinders Parade, North Lakes.
There is free parking under the building, with stair access to street level. Once in the carpark, the easiest access is via the stairwell to Buildings 2 and 3, so park as soon as possible after entering the undercover parking. There is also a disabled car space out the front of the building. Drive in the driveway, and proceed down the driveway for 50 metres, keep going to left and you will see the ramp down to the car park.
Parking is also available in Finders Parade, at the front of the building, however this is only for 15 minutes from 7am - 2pm. We are located at the back of the building.
Access to the Building
The building front door and the carpark entrance/exit is open until 6pm Monday to Friday and until midday on Saturdays. The building and our clinic is wheelchair accessible.
What to bring
Please review the below checklist and bring along all relevant items to your appointment:
- A Doctor’s referral or other referrals or reports related to your condition
- Recent X-rays, CT, ultrasound or MRI scans related to your condition
- List of current medications
- Private health fund card if you have private health extras cover
- Cash, debit card or credit card
- For DVA members – your DVA Card
For Workcover claims:
We can only invoice Workcover directly if your claim has been lodged and approved. A claim number alone is not enough for this to occur.
We charge a gap fee between the Workcover fees and our usual private fees (currently $20 for the initial consult and $18 for subsequent sessions).
Please bring your:
- Your current Workcover medical certificate covering the period required for Physiotherapy treatment and specifically requesting Physiotherapy
- Case Manager name and contact details if known
For Medicare Chronic Disease Management Plans/GP Management Plan patients:
Please note we charge a gap fee for Physiotherapy services between the Medicare rebate of $52.95 per treatment session and our usual private fees. This gap fee is waived for Pension and health care card holders.
Please bring your:
- Medicare card and debit card for Medicare rebate processing
- MCDM / GP Management Plan paperwork (if not already provided to us)
- GP and relevant medical specialist details: To complete our patient registration form, please have these details on-hand
What to wear
Please wear or bring along something you can comfortably move in ie: activewear, shorts & singlet.
A thorough clinical assessment will often look at the whole body in motion, not just a specifically painful region.
New Patient Registration form
This link is to our new patient registration form Click Here. If possible, please download the form, complete the relevant information and either bring along to your appointment, or email it back to us at firstname.lastname@example.org
Otherwise, please allow an extra 10 minutes before your first appointment to fill in this form at the clinic.
Duration of your appointment
For your first appointment, we allow 30 minutes for short term conditions (generally under 4 weeks), DVA, EPC and Workcover claims.
We allow 45 minutes for all other conditions to undertake a thorough assessment and discuss a treatment plan with you.
For subsequent follow-up appointments, we allow 30 minutes.
Some complex conditions or treatment of multiple areas may require longer consultations and if that is the case, your Physiotherapist will discuss with you.
We know your time is valuable and we appreciate that you understand that ours is too. If you need to cancel and reschedule an appointment, please provide us with 24 hours’ notice to avoid a possible cancellation fee.
This fee will be 50% of the service fee for appointments, or a full session charge for Pilates studio sessions.