If you are new to the clinic we will text you with a link to our new patient information form which you can complete in advance. If you are unable to access this form, please arrive 10 minutes before your scheduled appointment to assist us in keeping to time. Make sure to bring with you any referral letters, examination films and reports, list of current medications, comfortable clothing (for Physiotherapy, Pilates or Yoga), an idea of what your goals may be and a keen sense of enthusiasm for learning how you can facilitate your recovery.
Our practitioners are all qualified and required to be registered with their appropriate registration body. Most registration bodies require their registered practitioners to keep up to date with new information, technology and techniques by mandatory continued education.
Our fees vary according to which service you require and which practitioner you will see. Your out-of-pocket costs will vary according to your claim situation, be it Private Health Insurance Extras, Medicare Chronic Diseases Management Plan, DVA, Work cover, Third Party or if you are uninsured. We are happy to provide up-to-date information relating to your treatment service and method of payment to enable you to understand up front what your costs may be.
Yes, we have HICAPS claiming facilities in the practice allowing in most cases for your rebate to be paid immediately.
Yes, we have Healthpoint claiming facilities in the practice allowing in most cases for your rebate to be paid immediately. The rebate will vary according to your level of cover which can be discussed with your Private Health Insurer. In the instance this is not possible due to the Insurer or the Service not being claimable through our system, you will be supplied with a receipt to enable you to claim direct with your Insurer.
Yes we accept care plans or CDMPs (Chronic Disease Management Plans) – formerly known as EPC Plans (Enhanced Primary Care). Please note that payment is required in full for this service (cash or EFTPOS) but if you bring with you a debit card and Medicare card, we can process your claim for you on the spot so the rebate will be refunded to your bank account electronically, usually within 24 hrs. Please note that we cannot process this via a credit card and we do not have access to bank details you may have already given to Medicare.
This is dependent on many factors including your current injury, illness or condition, plus what your goals may be post-recovery. This will be discussed with you by your practitioner.
Yes, absolutely. Your treatment options will be fully explained. You always have the right to refuse or query any treatment you are offered.
Many treatments are enhanced by the addition of activity outside of the relatively short time you will spend with your practitioner compared to your entire week. As such, your therapist will advise you on activities including exercises to speed up your recovery and minimise your recovery time. The choice to follow your suggested program remains yours!
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